Frequently asked questions

FAQ

Questions,
answered straight.

No jargon. No fine-print theatre.

Is my pet's data safe?: We use the same security model a fintech would ship: row-level access on every table, encrypted in transit and at rest, service-role keys kept off the browser. We treat your pet's record with the same care as a banking app.
What does it cost?: Free covers one pet, forever. Plus ($4.99/mo or $44.91/yr) covers unlimited pets, unlimited shares, and multi-owner households. Pro adds AI insights and telehealth ($9.99/mo or $89.91/yr).
Do groomers and boarders need an account?: No. You generate a QR code; they scan it; they see a clean read-only view scoped to exactly what you shared. No app install, no sign-up friction.
What if a groomer is offline?: Share links gracefully degrade: the PawPass app caches a minimized version of the record for offline QR sharing on the phone that scanned.
Does it replace my vet's records?: No, and it's not trying to. PawPass is the bridge between clinics. Your vet keeps their records; you keep one consolidated copy with shareable views.
Can I bring existing data in?: Yes. Manual entry, photo of a vet card (we OCR), and clinic integrations through trusted partners. We deduplicate everything against your existing records.

We answer every inbound email personally, usually within a business day.

Or read our privacy policy to understand what we collect (very little).